CUSTOMER SERVICE

Ceramic filters are fragile and breakages during shipping can happen.  If this happens to you please take photos of the damage right away and send them to us info@beyondhealthy.ca

Damages must be reported within 7 days of receipt with photo evidence clearly showing all the damage. Claims for damages after 30 days from date of order will not be accepted.

Most of the time, your order is processed and shipped the same day, so you receive it promptly. Consequently, there’s no way to cancel an order once it’s been submitted as we use highly automated systems and a network of warehouse locations to provide fast efficient service.

If for some reason we can cancel the order in time a refund can be issued minus the credit fees as we are not refunded those by the credit card processors even if the order is cancelled. Please order carefully.

Yes we ship to the USA.

INTERNATIONAL customers – we can ship to you as well but currently we need to give you a custom shipping quote so please contact us and we can setup your order manually and send you an invoice for your order payable via Credit card or paypal account.

We have a $40 order minimum in order to keep our prices down, items under $30 are labelled as an Add-on product and in order to be able to checkout and purchase you need to make sure your cart has at least $30 total.

We are located in Calgary, Alberta Canada and serve customers all across Canada & USA.

The Beyondwater Ceramic filter has a natural and non-toxic Diatomaceous Earth shell. During shipping, the movements can rub and scratch the surface, creating a bit of dust. Don’t worry, it’s completely safe! Just rinse your filter with cold water before installing to remove any extra dust.

Yes Beyondwater Ceramic Gravity filters use very similar and in some ways better technology than the ProOne filters and are a direct replacement and fully compatible.  At this time we could all use some savings so we have decided to offer one size 7 inch which is the perfect size for all stainless systems. No extra filter is need for fluoride filtration and BeyondWater filters are Made in the USA! BeyondWater filters use a solid carbon block core for a 3rd stage contaminant defence providing consistent filtration during the life of the filter unlike other filters that use a granular core that degrades over the life of the filter providing reduced performance.

BeyondWater ceramic filters are compatible with ProOne, Alexapure, AquaCera, Doulton (British Berkefeld), Berkey®, Patriot Pure, and Waterdrop Gravity systems.

Once your BeyondWater Big Blue or ceramic (little blue) filter is installed, you simply run your cold water for 5 mins to flush the filter which prepares and optimizes it for use.

You will observe a noticeable reduction in the filtration time (the duration of a filter cycle). Additionally, you may perceive a change in the taste of the water.

The BeyondWater ceramic filters can be scrubbed with a green scrub pad to prolong their lifespan if there is a significant buildup on them. However, it is recommended to replace them annually to ensure optimal performance and quality.

Your filter is likely functioning correctly. This is because the carbon block (third stage) of the filter restricts water flow intentionally to provide the most effective filtration. Without the weight of a full tank, the water can almost come to a standstill near the end.

Some other filters employ a granular core that degrades over time. While this approach allows for faster filtration, it does not guarantee consistent filtration throughout the filter’s lifespan.

BeyondWater believes that speed is not the sole criterion for filter selection. We have chosen a technology that we believe offers superior quality for our customers, even if it requires a slightly longer wait to fully appreciate its benefits.

Simply use of the remaining water in your bottom tank and then refill the top when you are ready for your next batch of BeyondWater 🙂

INTERNATIONAL customers – we can ship to you as well but currently we need to give you a custom shipping quote so please contact us and we can setup your order manually and send you an invoice for your order payable via Credit card or paypal account.

Yes, any order you place with us will show a charge from BEYOND-H or BEYONDHEALTY on your credit card statement.

Although we use the highest level of security for our online transactions we understand that some customers don’t feel safe purchasing online via credit card. We can accept payment via Email Money Transfer, Check or money order. We can take your information and process your order.

To speed things up you can submit your order online and select the “Email/Cheque/Money Order/Phone Order” payment option and click the “Place Order” button. This will send us your order in the system with all your order/shipping details and then you can call in and make payment for the order.

If you would like to pay via Email Money Transfer, Money Order/Check, you can use our online store to select your products.  When you are done, checkout and select Money Order/Check as your payment method and submit the order. We will send you details on how to submit your payment.  Once the funds are received and clear (check) we will ship your order out right away.

Yes, your order status will show as processing until we ship the order and get a tracking number. As soon as we have your tracking number we will update your order and you will receive an email with your tracking number.

We offer Email & Live Chat.  Visit our Contact page for details on all of our communication methods.

No, registration is not required to place an order and you can still get your tracking info sent to you via email once your order has been processed (please check your spam/junk folder if you don’t receive it). Registering allows you to enter your contact/shipping info for faster purchases, view your orders and easily check your package tracking.

We endeavour to process orders as quickly as possible as we know how exciting it is to get your order promptly. Most orders are packed, shipped and on their way to you within 24 hours. In some cases when an item is backordered we may have a slight delay while we wait for that item to arrive back in-stock.

Our system sends out emails during every stage of the order process to keep you informed. If you are not getting emails then it may be that they are getting put into your email’s Spam folder or being blocked as many email providers have strict filtering rules to help combat the mass amount of spam that goes through their systems. We don’t recommend the use of HOTMAIL/Yahoo accounts as they seem to over filter everything and block many emails from getting to customers.

We source many products from the US and the Canadian dollar is quite weak right now against the US dollar so import costs are very high. Some of our products are set to update their prices daily/weekly based on the US currency as we have to follow MAP (Minimum advertised Pricing) rules that put in place by our suppliers.

We will send you an acknowledgement email on successful completion of an order on the site. Sometimes there can be a few mins before the order and payment is verified. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Once your order has been accepted and dispatched to you we will send you a confirmation email.

Yes we can ship to PO Boxes but please note that Youngevity ships via Fedex and sometimes when a PO Box is used you end up having to pick up your package from the local Fedex Depot.

All Products ship from our office in Canada with the exception of a few sexual wellness items that are shipped factory direct and those items will show this on their product page stating expect longer than usual ship times.

We accept the following methods of payment – Mastercard, Visa, American Express, PayPal, ApplePay, GooglePay, Email Money Transfer or check/money order & Buy now pay later interest free payments with Affirm.

All prices listed are in Canadian dollars. There is an option to change the default currency on the store page.

We do not have a physical store front at this time. If you are in Calgary you can select the local ship option to get a cheaper local shipping rate.

We are located in Calgary, Alberta Canada and serve customers all across Canada.