We currently ship to Canadian & US customers. If you are an INTERNATIONAL customer, we can ship to you but you must contact us for a custom shipping quote and we can send you an invoice for your purchase.

Customers will be provided with a tracking number once the product has shipped. Tracking number can be found online via your account or order info and will be sent via email provided during your order. All shipments are insured.

Orders will be processed & shipped within 24/48 hours, holidays and weekends can add a slight delay. Most shipments usually take between 2-8 business days depending on stocking levels.

You can use our handy tracking page to keep up with the latest on your order 🙂

We have a couple selections for payment. You can pay fast and easy with your credit card via Stripe or also via Paypal. It’s quick, easy, secure and you can pay via all major credit cards even if you don’t currently have an account. We also accept E-Mail money transfers and Money orders.

Kindly inspect the contents and goods for any signs of damage within seven days of receipt. Please notify us via email with your order number. Photographs of the damaged or broken goods may be required, so please refrain from discarding any such items until we have responded to your email. Claims for damages beyond 15 days from the date of order will not be considered.

Please be advised that most hairline cracks on filters will not be covered under warranty, as this suggests that the filters were dropped. Defective filters tend to crumble. Please take care not to over tighten filters and strip the filter nut as this will not be covered by warranty. Broken filters that are eligible for warranty replacement will be replaced, but a $16.99 shipping fee will be incurred for their delivery.

Customers are advised to operate their filters for a specified duration before any complaints regarding taste are deemed eligible for warranty coverage. It is common to experience a temporary alteration in taste when installing a new filter, which typically normalizes over time.

BeyondWater filters have a 1 year warranty against manufacture defect.

Most products have a 15 day return policy. You must contact customer service to request a RMA #(Return Merchandise Authorization). Shipping is not refundable. Perishable Food items (chocolate) are final sale. This includes any supplement.

Sexual Wellness products are not returnable due to the intimate and personal nature of the products.This is for the health, safety and peace of mind of our customers. Once these items leave our warehouse, they are considered used, and therefore cannot be returned. We do not have any kind of satisfaction guarantee and no medical claims are implied or warranted by the use of this product.

Defective products will be covered by manufacturers warranty and you can contact them to start your replacement process.  We will be happy to assist you in finding the right contact info for the warranty issue.

Refunds will be issued on returns as soon as product is received back and verified. You should see your refund to your credit card with 5-10 business days.

To Exchange a product you will need to send it back to us, contact us first to tell us you are doing so, then we can send you a new product back.  Customer is responsible for shipping charges and will be billed for shipping new product back even if original order had free shipping.  Free shipping is a one-time offer on orders and not offered on Exchanges.

PLEASE NOTE: When Returning or Exchanging an item that had free shipping, the buyer is responsible for the return shipping cost and we will also deduct the a flat rate shipping cost of $9.99 when refunding your order. This is because it costs us money to ship to you and also have it return to us even if you reject the package.

We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.

All statements have not been evaluated by Health Canada or the FDA. This is not intended to diagnose, treat, cure or prevent any type of disease. This website or its contributors do not claim the treatment or cure of any disease. The information provided on this site is intended for your general knowledge only and is not a substitute for a physicians medical advice or treatment for specific medical conditions. Always seek the advice of your doctor or other qualified health care professional and institution with anything regarding a medical condition. Never disregard medical advice or delay in seeking it because of something you have read on this, or any, website.

If you use Affirm to complete a purchase and want to cancel the order before it ships out we can refund the order MINUS the fee charged to us by affirm to setup the payment plan as they do not refund this back to us when cancelling an order. This fee can vary depending on the amount of the order.  We can verify the exact total with you before cancelling.

Frequently asked questions

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My credit card shows a charge from BEYOND-H for my order, is this you?

Yes, any order you place with us will show a charge from BEYOND-H or BEYONDHEALTY on your credit card statement.

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I don’t like to use my credit card online, is there another way to pay?

Although we use the highest level of security for our online transactions we understand that some customers don’t feel safe purchasing online via credit card. We can accept payment via Email Money Transfer, Check or money order. We can take your information and process your order.

To speed things up you can submit your order online and select the “Email/Cheque/Money Order/Phone Order” payment option and click the “Place Order” button. This will send us your order in the system with all your order/shipping details and then you can call in and make payment for the order.

If you would like to pay via Email Money Transfer, Money Order/Check, you can use our online store to select your products.  When you are done, checkout and select Money Order/Check as your payment method and submit the order. We will send you details on how to submit your payment.  Once the funds are received and clear (check) we will ship your order out right away.

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What payment methods do you accept?

We accept the following methods of payment – Mastercard, Visa, American Express, PayPal, ApplePay, GooglePay, Email Money Transfer or check/money order & Buy now pay later interest free payments with Affirm.

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What currency are your prices in?

All prices listed are in Canadian dollars. There is an option to change the default currency on the store page.

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