CONTACT US

Ceramic filters are fragile and breakages during shipping can happen.  If this happens to you please take photos of the damage right away and send them to us info@beyondhealthy.ca

Damages must be reported within 7 days of receipt with photo evidence clearly showing all the damage. Claims for damages after 30 days from date of order will not be accepted.

Most of the time, your order is processed and shipped the same day, so you receive it promptly. Consequently, there’s no way to cancel an order once it’s been submitted as we use highly automated systems and a network of warehouse locations to provide fast efficient service.

If for some reason we can cancel the order in time a refund can be issued minus the credit fees as we are not refunded those by the credit card processors even if the order is cancelled. Please order carefully.

We have a $40 order minimum in order to keep our prices down, items under $30 are labelled as an Add-on product and in order to be able to checkout and purchase you need to make sure your cart has at least $30 total.

We are located in Calgary, Alberta Canada and serve customers all across Canada & USA.

We offer Email & Live Chat.  Visit our Contact page for details on all of our communication methods.

No, registration is not required to place an order and you can still get your tracking info sent to you via email once your order has been processed (please check your spam/junk folder if you don’t receive it). Registering allows you to enter your contact/shipping info for faster purchases, view your orders and easily check your package tracking.

We source many products from the US and the Canadian dollar is quite weak right now against the US dollar so import costs are very high. Some of our products are set to update their prices daily/weekly based on the US currency as we have to follow MAP (Minimum advertised Pricing) rules that put in place by our suppliers.

All prices listed are in Canadian dollars. There is an option to change the default currency on the store page.

We do not have a physical store front at this time. If you are in Calgary you can select the local ship option to get a cheaper local shipping rate.

We are located in Calgary, Alberta Canada and serve customers all across Canada.